HELP

We're here to help. Whenever you need us. Whatever you need.

MORE CUSTOMER QUESTIONS

Will my shipping be delayed?

In some cases, shipping may be delayed due to certain travel restrictions. After you have received a confirmation email for your order, you can track your package to see if there will be any delays, here.

Will my shipments be stopped due to travel restrictions in some countries?

No. Your shipment will not be stopped, but may be delayed since some countries may still have COVID-19 or customs restrictions. Delays may also occur from the carrier, so be sure to track your package so that you know exactly where it is in the delivery process. 

Can COVID-19 spread from packages?

According to the World Health Organization (WHO), COVID-19 is primarily spread from person to person, so it is most important to maintain a safe distance, wash your hands, and stay in sync with new information from WHO. There is no indication that it is spread from packages or objects. If you have concerns about receiving packages, you should follow the guidance of the CDC Q&A on COVID-19 and the WHO Q&A on COVID-19. 

Do I need to sign for my package?

That depends on the carrier. Upon shipment, you will immediately receive an email with the order tracking number. You can use that tracking number to follow your purchase through to its delivery on our order status webpage. During shipment, you can contact the carrier directly to learn more about their delivery requirements.

 

ONETRUTREE CUSTOMER SERVICE

Monday - Thursday: 9am - 5pm (EST)

Friday: 1pm - 5pm (EST)

Sunday: CLOSED

 

CHAT

Monday - Thursday: 9am - 5pm (EST)

Friday: 1pm - 5pm (EST)

Sunday: 3pm - 6pm (EST)

 

Additional Support

Send us an email with your inquiry, and someone will respond to you within 24 hours.